What’s the arrival time for my order ?
Your order will be on its way within 7-14 days! We know you're excited for the parcel to arrive, and we'll try our best to ship it as early as we can. Delivery times might vary by region!

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Is there a way to cancel my order?
Once your order is placed, we're unable to make any cancellations or edits, so please double-check everything at checkout.

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What happens if my package is lost or stolen during shipping?
We are not responsible for lost or stolen packages after they ship and do not offer refunds. We recommend selecting a shipping option with tracking and insurance. We will assist you in filing a claim with the carrier.

Can I add an item to my order after it's been placed?
Unfortunately, once an order is placed, we are unable to update or change the color, size, quantity, shipping/billing address, or shipping method. Please double-check your cart before checkout! You can always place a new order for any additional items.
How can I contact customer support?

You can contact our customer support team by email at
shuku.tinytots@gmail.com. We aim to respond to all inquiries within 24-48 hours.

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Where are you located?

We are based in the lovely city of Hong Kong. All orders are processed and shipped from our Hong Kong location.

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Do you have a physical store I can visit?
A: Currently, we operate exclusively online. This allows us to offer a wider selection of products and keep our prices competitive.