TERMS AND CONDITIONS
Privacy Policy
Shuku (hereafter referred to as "we" or "the Company") respects the privacy rights of all users who visit this website or register to use this service. Our privacy policy is based on the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) and adheres to the relevant regulations. To provide better services, we may collect your name, contact information (such as phone number, email address, and address), and account information (such as credit card details). The personal data collected will be used to verify your account identity, provide relevant services, and process orders and payment instructions.
Acceptance of Terms
By using this website, you agree to comply with and be bound by these terms and conditions. Please read the product descriptions, ordering guidelines, and these terms and conditions carefully before confirming your order. If you confirm your order and make payment, it will be deemed that you have understood and agreed to the contents below. If you disagree with any part of these terms, please cease using our website.
Change to Terms
We reserve the right to update, modify, or replace any part of these service terms at any time, and will publish the corresponding changes on our website. You are responsible for regularly checking the website for changes. After any changes to these service terms are published, your continued use or access to our website or services indicates your acceptance of those changes.
Products
All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. Descriptions and images of products are for reference only, and the actual products received may differ from those displayed on the website.
Orders
To purchase products, you must provide accurate and complete information. Placing an order confirms that you have the legal capacity to enter into a binding contract.
Pricing
All prices are generally calculated according to those displayed on the webpage and may change at any time. We strive to ensure that prices are accurate; however, errors may occur. If a pricing error occurs, we will notify you immediately and provide you with options: to continue at the correct price or cancel the order. The Company will do its best to ensure that all prices displayed on this website are the latest versions, but reserves the right to change prices at any time without further notice.
Payment
We accept various payment methods. Full payment must be received before processing your order.
Shipping and Delivery
Our goal is to ship orders within one to two weeks after confirming payment. Any special circumstances will be indicated in the announcement section. Once an order is submitted, it indicates your acceptance. Delivery times may vary depending on your geographic location. We are not responsible for delays caused by third-party carriers.
Returns and Refunds
Our return policy allows you to return items for a refund or exchange within 7 days of receiving the goods. The items must be unused and in their original packaging. Please refer to our return policy for more details. Due to factors such as computer resolution and screen settings, the colors displayed may differ from the actual products; please refer to the physical products received. Refunds or returns will not be accepted due to color discrepancies. We will ensure proper packaging to guarantee that the items received are intact; however, there may be risks during the shipping process, and the ultimate risk of shipping is borne by the customer. The delivery service provided by the Company is conducted by third-party carriers. You should check the products for completeness upon receipt. The Company does not accept any claims for compensation or returns unless there is an error in the type of goods after confirmation of receipt.
Limitation of Liability
To the extent permitted by law, Shuku is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the purchase of products.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region. If you have any questions about these terms and conditions, please feel free to contact us.
Copyright and Ownership